Refund Policy

1. Return Eligibility

You may return most items within 30 days of the delivery date, provided that:

  • The item is unused and in its original condition
  • The item is in its original packaging with all tags attached
  • You have the original receipt or proof of purchase

 

2. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned once opened or used:

  • Stethoscopes and diagnostic equipment
  • Gloves, masks, and disposable medical supplies
  • Undergarments or compression wear
  • Any item marked as "Final Sale" at the time of purchase

 

3. Refund Process

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

  • If approved, your refund will be processed within 5–7 business days
  • The refund will be credited to your original payment method
  • Shipping charges are non-refundable unless the return is due to our error

 

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund at no extra cost to you.

5. Exchange Policy

We offer exchanges on eligible items such as scrubs, lab coats, and uniforms if:

  • The item is unworn and unwashed
  • The exchange is requested within 30 days of delivery
  • The desired size or color is available in stock

 

6. How to Request a Return or Refund

To initiate a return, please follow these steps:

  1. Email us at [your email address] with your order number
  2. Describe the reason for the return
  3. Our team will respond within 24–48 hours with return instructions
  4. Ship the item back to the address provided

 

7. Return Shipping

  • If the return is due to a defective or wrong item, we will cover the return shipping cost
  • If you are returning for any other reason, the return shipping cost will be your responsibility

 

8. Contact Us

If you have any questions about our Refund Policy, please reach out to us: